Business, Management & Finance

Employer:

Slater Harrison & Co Ltd are manufacturers & convertors of speciality paper & board based in Cheshire, England.
Having been established in 1929, we have a strong tradition of quality & service.
Our strengths lie in diversification in terms of product range and the markets in which we operate.
Not only do we provide an extensive range of standard products but we also seek strategic partners with whom we can build a trusting & loyal relationship to manufacture customers own branded products.

Address: Lowerhouse Mills, Bollington, Macclesfield, Cheshire, SK10 5HW.

Vacancy Description:

This is an exciting opportunity to work in a busy office learning a full range of Business and Administration Skills.

The successful applicant will be expected to work in all areas of the business. Full training will be provided for each of the departmental roles with the aim to provide support when required and obtain a good understanding of how the various departments function and complement each other.

Duties to include:

Sales Administration, including quotes, samples, price lists, order updates, stock checks, complaint handling & Customer requests.
Order processing.
Business Administration, including Accounting & Purchasing.
Phone & email contact & correspondence.

Skills Required:

Excellent communication skills.
Ability to prioritise work load.
Accuracy – attention to detail.
Organised.
Knowledge of Word, Outlook and Excel.

Personal Qualities:

Punctuality.
Reliability.
Hard worker.
Flexible.
Ability to work under own initiative or as part of a team.

Salary:

£6.25 – £7.00 per hour.

Working Week:

34.5 hrs per week.
• 9am to 5pm Mon to Thurs (45 mins lunch).
• 9am to 2.30pm Friday.

Is there potential for future employment?

There is potential for permanent employment on the successful completion of your apprenticeship.

Qualifications Required:

A good standard of Maths and English (4/C or Equivalent).
Good basic all round ICT Skills.

Training to be Provided:

Business Administration Apprenticeship Level 3.

Things to Consider:

Public transport is not very good in Bollington. Before applying, please check your travel options to Slater Harrison.

Employer:

British Boxers is an on-line business specialising in traditional, high-quality nightwear and underwear.
We are a growing business and sell our beautiful products on our own website as well as on drop ship sites such as Joules, Wolf and Badger and John Lewis.
We are a small team of 4 based in Leek.
Our plan for the future is to grow through increased sales not just from our own website but from the inclusion of British Boxers on additional drop sites and increased wholesale and retail sales.

Address: 2 Ashbourne Road, Leek, ST13 5AS.

Vacancy Description:

We are looking for a highly motivated individual to join our busy team as a Customer Services Assistant. The role is varied and no two days will be the same. Your primary responsibilities will be to fulfil customer orders and to respond quickly and effectively to customer queries. There will be opportunities to learn about online retail and ecomm fashion and design.

Responsibilities include the following:

Receive and fulfil customer orders from our CMS system.
Respond promptly and professionally to customer queries received by email or through our other sale channels.
Deal with customers face to face in a friendly and warm manner.
Receive customer returns and process the return including restocking items on the system and physically preparing products for restocking into the warehouse.
Stock management including:
- Receiving deliveries of stock and booking it onto the stock management system
- Assisting in stock takes
- Keeping stock and the stock room tidy
- Barcoding new stock where necessary
- Preparing product packs ready for sale
Processing customer payments both online and card payments face to face.
Assisting in some finance administration.
Liaise with our wholesale customers to maintain good relationships ensuring customer satisfaction.

This role will grow with the right candidate. This is a great opportunity for the right person to start their career in an online retail environment with a supportive and experienced team.

Skills Required:

You should be a fast learner with good computer skills.
Retail is a fast paced industry so you should be calm under pressure and able to work to tight deadlines. You should be keen to learn and have a ‘can do’ attitude.
An interest in fashion and an idea of current colour trends would be advantageous.

Personal Qualities:

We are looking for a committed, friendly, self motivated individual who works well as part of a team.
Attention to detail is essential and also the ability to be proactive.

Salary:

£4.30 per hour.
Benefits: Statutory holiday allowance.

Working Week:

The working week will be a minimum of 30 hours with the expectation of additional hours at busy times.
There may be occasional weekend work during busy periods but this is not the norm.
The hours generally will be 9am – 3.30pm with half an hour for lunch. This can be agreed with the right applicant.

Is there potential for future employment?

It is anticipated that this role will continue once the apprenticeship has come to an end.

Qualifications Required:

A good standard of Maths and English (4/C or Equivalent).

Training to be Provided:

Customer Service Practitioner Level 2.

Things to Consider:

We may ask you to work additional hours during the busy periods, for example the weeks preceding Christmas.

Employer:

Situated between Uttoxeter and Ashbourne and founded in 2007 by Rupert and Emma Evans, Denstone Hall Farm Shop and Café has successfully grown to become the ‘Best Large Farm Shop & Café/Restaurant in the UK 2019’. Our commitment to fantastic locally sourced produce, served in our café and stocked in our grocery and gift shops is at the heart of what we do. We are committed to nurturing and developing our amazing staff team and pride ourselves on our high standards of customer service.

Address: Denstone Hall Main Road, Uttoxeter ST14 5HF.

Vacancy Description:

The Award winning Denstone Hall Farm Shop and Cafe is recruiting for an enthusiastic and forward thinking Apprentice Office Administrator to join their successful and established Farm Shop team.

The role will include;

• Learning about how our office and business work from the ground up. This is a really exciting opportunity for the right candidate to gain valuable workplace experience in a successful and thriving business.
• Assisting the existing office team with administrative tasks, keeping records using a range of computer programmes and liaising with suppliers regarding orders.
• Answering the telephone and dealing with queries from our customers who expect high levels of customer service from all areas of the business.

Salary:

Competitive pay for the right candidate with discounts on purchases from our shop.

Working Week:

37 hours per week.

Is there potential for future employment?

There is potential for permanent employment on the successful completion of your apprenticeship.

Skills Required:

Have a pleasant demeanour, a smile for our customer and a hard working attitude
Be enthusiastic and eager to learn
Be willing to complete an apprenticeship alongside their work.

Qualifications Required:

A good standard of Maths and English (4/C or Equivalent).

Training to be Provided:

Customer Service Practitioner Level 2 Apprenticeship.

Things to Consider:

Consider how you will get to work each day.

Employer:

Leading UK Print Company: Producers of self adhesive labels, airline bag tags , tickets ,food packaging , sachets , shrink sleeves, for many major worldwide brands across a range of industries from automotive and industrial to aviation and food retail.

Address: Brookhouse Way, Cheadle , Stoke On Trent , ST102AF.

Vacancy Description:

This role takes in a wide range of duties servicing the customer from initial enquiry through to final despatch and invoice, and everything required in between.
It’s a wide ranging job, both working at your desk and on your feet within our automotive / variable print bureau area and its connected offices / warehouse.

Likely duties :

• General customer service, be it via email, over the telephone or in person.
• Taking and acknowledging orders via the companies specific MIS system
• Picking and packing small orders for daily collections for our automotive customers.
• Operation of variable print bureau machines , including the software design , setting up and packing and despatch of the product produced.
• Helping on regular contract packing projects, eg. A monthly contract we have to print and apply the adverts to the seatback cloths to a major airline.
• Quality checking printed product for specific customers.
• Raising despatch paperwork and final invoices to our customers
• Liaising with other team members in the department and other departments within the business . (including our office based in France).
• Other general admin duties as directed.

Salary:

£4.62 per hour.

Working Week:

37.5 hours per week.
8:30am to 5pm Monday to Friday, with one hour unpaid lunch break.

Is there potential for future employment?

There is potential for permanent employment on the successful completion of your apprenticeship.

Skills Required:

Must be conversant with Microsoft Excel and Word.
Training will be given on company MIS systems and other relevant software.
Good communication skills.
Able to work as part of a team.
Versatile and happy to take on different projects.

Personal Qualities:

We are looking for an enthusiastic, self-motivated individual who will happily fit into our friendly team and have a helpful and friendly personality with our customers.
Someone who is prepared not just to sit at desk all day and to take part in all activities within the department as detailed.

Qualifications Required:

A good standard of Maths and English (4/C or Equivalent).

Training to be Provided:

Business Administrator Level 3

Things to Consider:

Smart Casual Attire is okay.

Employer:

The Buxton Crescent Heritage Trust is a registered charity with the following aims:

For the public benefit to advance education on the subjects of: (i) Buxton Crescent and Thermal Spa.
The history of Buxton and its surrounding area.
The history of other thermal spas and thermal spa towns.
The history of health and medicine.
Promoting the preservation and heritage of the physical and natural environment of the Buxton Crescent and Thermal Spa and its surroundings.

Address: Devonshire Dome, University of Derby, Buxton SK17 6RY

Vacancy Description:

You will be working as part of the visitor services team helping to deliver an excellent customer experience.
Engaging with our visitors and supporting them to get the most out of their time with us, you’ll need to love working with the public, provide service with a smile and be happy to manage lots of different tasks in a busy working environment.
You’ll be an ambassador for the trust, the building, the town and its stories.
The Buxton Crescent Heritage Trust also delivers a modern tourism hub in the Pump Room, which provides High Peak Borough Council’s visitor information services, delivers interpretation and provides water from Pump Room water source, sells retail items, admission tickets for the Visitor Experience and provides a ‘front of house’ service for the Trust.

Salary:

Meets apprenticeship national minimum wage requirements.

Working Week:

9.30am-4.30pm.

Must be flexible across seven days of the week – expected to work at least 3 weekend days per month.

Is there potential for future employment:

There is potential for permanent employment on the successful completion of your apprenticeship.

Skills Required:

Personable.
Approachable.
Pride in appearance.
Passion for Buxton and providing high quality customer service.
IT skills.
Good Maths and English.

Qualifications Required:

Ideally, you will have GCSE English & Maths grade 4/C or above or equivalent qualifications.

Things to Consider:

You will be expected to work some weekend days.
You need to provide a white shirt and dark trousers as well as smart shoes.

Training to be provided at College:

Level 2 Customer Service apprenticeship.

EMPLOYER

The Buxton Crescent Hotel & Thermal Spa is in situated an idyllic location within Buxton, the historic Spa town is nestled in the beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as “the gateway to the Peak District National Park”.

The recently opened Buxton crescent is a Historic iconic grade 1 listed building, it is one of the most architecturally significant buildings in the country. “The crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Hotel has a stunning restaurant, bar and incorporates the magnificent Assembly rooms, Cardroom, and conference meeting rooms for business meetings and Weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.

BRIEF OVERVIEW OF THE ROLE

You will be a port of call for visitors to the hotel, spa and/or restaurant and a first impression of the organisation.

VACANCY DESCRIPTION 

Guest Services

Ensure that all guests receive a warm welcome, and therefore a first impression which illustrates a professional and friendly manner while being polite and courteous at all times
To acknowledge all guests within 5 seconds, either through speech or with positive facial expressions such as a smile
To be a point of contact for all hotel guests and to deal with all situations in a polite and courteous manner.
Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
To answer all queries from guests or where applicable, direct them to the appropriate member of staff or department
Listen to regular feedback from the guest service standards, to improve consistently improve standards
Say hello to any guests or colleagues you meet as you walk around the hotel

Daily Duties

Maintain the appearance of the front desk to meet the Hotel Standards and to ensure the agreed standards, as set out in the Standard Operating Procedure Manual, are adhered to and maintained at all times through the shift.
Implement good reservation handling incorporating maximising our occupancy and availability
Make every effort to increase Room Sales and to obtain the best possible rate, remembering to liaise with Reservations who will have offered the “rate of the day”, especially weekend
Be aware of the hotel availability and rates to upgrade and upsell and ensure that every opportunity to maximise room sales is taken and no “chance” business is turned down when the hotel has rooms to sell
To ensure that the correct rooms are allocated to the VIPs and guests according to correspondence and request in the absence of the FOH Manager To check guest in and out of the system quickly and efficiently
To answer the phones within three rings and to transfer any calls as necessary with an appropriate talk line
To ensure that the hotel has the correct information and requirements for all guests as they check in
To upsell whenever appropriate by offering upgrades or a booking in the Restaurant
To have a full understanding of all room types, location, views, configurations and hotel facilities and manage any overbooking situation and that the correct decision is made, and then if a book out is necessary to ensure the correct procedure is followed

General Duties

Always arrive on time
Be flexible in your working hours
Present a professional, friendly and efficient impression of the hotel at all times
Be fully conversant with all facilities and service provided within the hotel for upselling and promoting purposes when the opportunity arises
Ensure the company standards of dress code, personal appearance and hygiene is always adhered to at all times
To wear the correct uniform, in good condition whilst on duty and in the hotel and to take responsibility for the uniform whilst off-duty Attend all the relevant training and departmental meetings as and when required
Answer the company telephone according to the company standards
Develop and maintain good working relationships with your colleagues creating a team that works well together
Be conversant with the responsibilities and duties of staff and management duties of the hotel Conserve energy by turning off equipment and lights when not in use
Have a thorough knowledge of and adherence to the law with regard to the following company regulations

Any other duties that befit your role. Full training will be provided.

SKILLS REQUIRED 

Confident in answering the phone and conversing with visitors to the hotel, spa and/or restaurant.

PERSONAL QUALITIES 

Polite, courteous, reliable, timely, good communication skills and a smart appearance

QUALIFICATIONS REQUIRED 

Ideally Maths & English GCSE 4/C or above or an equivalent, there is a possibility to study towards these qualifications as part of your apprenticeship.

FUTURE PROSPECTS 

There is excellent potential for permanent employment on the successful completion of your apprenticeship.

WORKING WEEK 

25 hours per week plus overtime, plus college time.

Hours are between 6 am and 10 pm on a rota basis

WAGE

Meets minimum wage for apprenticeships.

TRAINING TO BE PROVIDED

Customer Service Practitioner level 2 apprenticeship.

Maths & English functional skills if required.

COLLEGE CAMPUS

Buxton

THINGS TO CONSIDER

Please consider how you will get to work each day

EMPLOYER

Jewellery store founded over 20years ago, In the heart of the Peak District. Fabulous individual jewellery for all occasions. Specialising in silver, Baltic amber, gemstones and local Blue John.

Location; Cavendish Arcade, The Crescent, Buxton, SK17 6BQ

BRIEF OVERVIEW OF THE ROLE

Jewellery sales and services assistant at beautiful shop, within the historical centre of Buxton.

VACANCY DESCRIPTION 

Jewellery sales and customer service assistant.

Serving customers and helping them throughout the sale.
learning about the gemstones and jewellery designers on offer
Maintain Jantar’s presence on social media (Facebook, Instagram etc) and design your own posts to build interest.
Visual merchandising
General shop duties including opening and closing the shop, cashing up, keeping the shop clean and tidy, polishing the jewellery and maintaining the displays and completing necessary paperwork.
Keeping online stock up to date with shop stock
The possibility (with the necessary skills) to create new website photography and edit with photoshop.

SKILLS REQUIRED 

Enthusiasm, friendly personality and a strong work ethic.

PERSONAL QUALITIES 

Comfortable working in a varied team, friendly and approachable working with the public. A passion to learn all about our beautiful products.

QUALIFICATIONS REQUIRED 

You should have a good standard of Maths & English, ideally GCSE C/4 or above.

FUTURE PROSPECTS 

There is excellent potential for permanent employment on the successful completion of your apprenticeship.

WORKING WEEK 

Full-time hours including weekends on a varying monthly rota. We are open 9.30am – 5.30pm Mon-Sat and 10am – 4pm Sun.

WAGE

£172 per week

TRAINING TO BE PROVIDED

Customer Service Practitioner level 2 Apprenticeship

There is the possibility to study Maths & English Functional Skills if you have not achieved GCSE 4/C or above, this is dependant on personal circumstances.

COLLEGE CAMPUS

Buxton or Leek Campus

THINGS TO CONSIDER

You should always be well presented in the shop.

Please consider how you will get to work each day.

You will receive a shop staff discount and the potential to grow your role in the store longer-term and becomes part of the buying team.

EMPLOYER

React Homecare Ltd is a well-respected, family run Care-atHome Provider with multiple branches across the UK. Our Buxton
branch provides services throughout Buxton, New Mills, Chapelen-le-Frith, Whaley Bridge and all surrounding areas.

Location; Fairfield Rd, Buxton

BRIEF OVERVIEW OF THE ROLE

You will be seen as the heart and face of our Buxton office. You will be
someone who has bags of enthusiasm, energy and who is a driven,
talented, and self-motivated.
You’ll work closely with the Recruitment Manager to deliver a
recruitment and onboarding experience which supports our values and
to provide our people with a safe and supportive environment to work
in.

VACANCY DESCRIPTION 

Draw up engaging adverts which attract the right level and quality of
applicants
Source and attract applicants by using databases, social media and
source the best people who match our values
Manage applicants through the whole recruitment process from
taking initial enquiries to processing applications and CV’s
Book applicants for interviews
Conduct interviews and assess applicants’ relevant knowledge, skills,experience
Prepare offers of employment, request references for all successful
applicants and ensure these are continually pursued
Obtain DBS disclosures for all applicants
Documentation must be checked for accuracy, uploaded, and
inputted on to our People Planner system
Ensure branch managers are updated at all times during the
recruitment process
Monitor staff retention and conduct exit interviews
Keep staff motivated and feeling valued at all times
Organising and attending relevant recruitment fairs to support the
brand
Hold assessment centres/ open evenings
Identify ways of improving our processes and people interactions and
make recommendations to your line manager
Keep the HR system accurate and up to date

SKILLS REQUIRED 

The ability to manage your own workload
Experience of multi-tasking in a fast-paced environment
The ability to communicate at all levels
The ability to work under pressure with a flexible approach to
working
A proactive, positive, can-do attitude that opens the way to great
teamwork and outstanding service
The self-motivation to get things done
A willingness to learn and develop your skills and knowledge in
recruitment
Proven experience of working with Microsoft Office including Word,
Excel and Outlook
Eligibility to work in the UK and everything it takes to successfully
complete pre-employment screening

PERSONAL QUALITIES 

Friendly, a team player, the ability to listen to your peers, organised and reliable.

QUALIFICATIONS REQUIRED 

A good standard of Maths & English, ideally GCSE 4/C or above or an equivalent.

There may be a possibility to study towards Functional Skills, if required, as part of your apprenticeship.

FUTURE PROSPECTS 

There is excellent potential for permanent employment on successful completion of your apprenticeship.

WORKING WEEK 

37.5 hours per week Monday – Friday general office hours apply

WAGE

£18,000 per annum

TRAINING TO BE PROVIDED

Business Administration level 3 apprenticeship

The possibility to study towards Maths & English qualifications, if required.

COLLEGE CAMPUS

Buxton or Leek

THINGS TO CONSIDER

A full UK driving license and access to your own vehicle is desirable.

Please consider how you will get to work each day.

Employer:-

Care for Feet Ltd

CHAPEL-EN-LE-FRITH CLINIC

(Suite 2) 4 Market Street

Chapel-en-le-Frith. SK23 0HH

BUXTON CLINIC

Suite 2. Crowther House,

The Quadrant, Buxton. SK17 6AP

BAKEWELL CLINIC

Treatment Room (Trading Upstairs Loughran & Hague Salon). Matlock Street. Bakewell. Derbyshire. DE45 1EE.

Established in 2013 Care For Feet provides Podiatry services across the High Peak area with 4 Podiatrists and 3 clinics based in Bakewell, Buxton, and Chapel-en-le-Frith.

As part of our continued growth and success, we are keen to recruit a new Customer Service Apprentice to work within our practice, helping the Podiatrists with administration and customer service and training under the mentorship of Bethany our Practice Manager.

Care For Feet is a family run business owned and directed by Jo and Lee Lambourne who both reside in Chapel en le Frith. We are an ambitious business with aspirations to grow our clinical sites either through acquisition or franchise and to expand our eCommerce store ensuring the continued organic growth of our business by embracing technology and offering alternative therapies.

Our business is very professional and run in compliance with the HCPC guidelines and Royal College of Podiatry.

The Role:-

(All with support/supervision of the Practice Manager until trained and confident with the below tasks)

Management of confidential information

Telephony – receiving and making calls

Supporting Podiatrists with admin tasks

Answering emails

Greeting patients & Reception Duties

Following compliance procedures and Healthcare Guidelines

Checking weekly calendars and diary management

General office/clinic tidying and cleaning

Using Cloud Storage & Online administration system

Stock-taking

Packing and Posting online sales orders

Product knowledge, features and benefits – sale of products on reception desk

All other admin duties as and when required

Working Week:-

Full time: 9am–5pm, Mon-Fri. 37.5 hours per week to include college time

Weekly Wage:-

TBC – Exceeds apprenticeship rates

Benefits: Access to Smart Pension scheme

Is there a potential for future employment?

Yes

Skills Required:-

Our ideal candidate will be friendly and professional, with honesty and integrity.

You will be reliable and organised with attention to detail, able to prioritise and organise own workload, with an eagerness to learn and work hard using your own initiative, responding quickly to internal/external messages.

Personal Qualities:-

Friendly, people person, highly motivated, loyal, organised, willing to learn, dedicated, quick learner

Things to consider:-

We have a professional dress code at Care For Feet, but no uniform is provided.

Transport links are not great between the clinics so driving license and access to a vehicle is preferable but not essential.

Employer:-

James Leighton Financial Services – Unit 1-5, The Embassy, 1 Lawrence Street, Long Eaton, Nottingham, NG10 1JY

James Leighton Financial Services is a whole-of-market mortgage broker in Long Eaton (between Nottingham and Derby), established 11 years ago. We are expanding and have vacancies for the right candidates to join us. We deal with a variety of customers every day, and no two days are the same. We have fantastic career progression available and have previous apprentice ‘success-stories’ still working with us who are now climbing up the career ladder. For more information about how JLFS operates, read Our Story on our website.

The Role:-

Begin your career in Financial Services with JLFS! We are looking for a Telemarketing Support Officer to help us with our inbound calls, actioning our customer’s requests, and helping the Qualifying department with their administrative requirements.

Our Qualifying Department is looking for a Telemarketing Support Officer to help with them with their day to day administrative duties. Our Qualifying Department is the first point of call for all customers ringing James Leighton for the very first time – because of this we are looking for individuals with a friendly and welcoming telephone manner. All new enquiries’ details will need to be carefully keyed into our in-house software system. Mailboxes will need to be monitored, forwarding emails on to relevant departments and all leads to be entered on to our in-house system.

Salary: £11,500 per annum

Any Benefits: After 6 months of services all employees are entitled to Private medical healthcare and a Nest Pension. We have 6 monthly staff parties and staff awards where we recognise outstanding contribution to the company.

Working Week:-

JLFS is open every day except for Christmas Day, Boxing Day and New Years Day. Our working day begins at 9am and ends at 6pm (although we do occasionally close later to accommodate some customer’s requirements). 40 hours per week, inc some weekend work.

Is there a potential for future employment?

Yes

Skills/Qualities Required:-

We are looking for individuals looking for a career in Financial Services who are ready to give their all to this new opportunity. As our customer’s first point of contact, we are looking for welcoming and positive individuals to represent our company with a strong work ethic and communication skills.

Things to consider:-

Long Eaton is a very well-connected area for public transport. If you plan to drive to work you will need to pay for parking. We have a Pay and Display car park behind our premises (£2.50 per day).

We ask staff to come to work looking smart casual (no ripped jeans, hats, hoodies or trainers).

Due to the nature of our industry we do work 7 days a week (362 days per year). This means we are looking for individuals who wont be fazed by occasional long days and weekend work.

Employer:-

KNIGHTS CARE – ABBEY COURT CARE AND NURSING HOME

CARE AND NURSING HOME, PROVIDING CARE TO ELDERLY FOLKS – RESIDENTIAL, NURSING, DEMENTIA, PALLIATIVE AND END OF LIFE CARE AND SOME WITH COMPLEX AND CHALLENGING BEHAVIOUR

Role Overview:-

We are pleased to offer another fantastic apprenticeship opportunity, joining our Administration and Community Services team. The successful candidate will receive excellent personalised training and all the support and development necessary to help them really achieve, and potentially establish a new long-term career.

Main areas of work:

Reception management, including incoming calls and meeting, greeting visitors in person
Forming and maintaining excellent relationships with people at all levels – residents and their families, staff colleagues, visiting professionals, local community etc
Administration and personnel/financial management
Handling the admission enquiry process from receipt and brochure dispatch, to show round and contract signing
Marketing and PR including representing the home in the community and at various local events
Assisting to maintain the home’s excellent and extensive social media and online presence
Other project management and tasks as appropriate – no two days are ever the same!

Salary:-

TBC – Exceeds apprenticeship rates

Benefits: Uniform provided

Working Week:-

5 days out of 7 on a rota basis

Personal Qualities:-

Friendly and fun, good personality and sense of humour, approachable and reassuring, trustworthy and honest, dedicated with attention to detail, able to prioritise and organise own work load, reliable and committed, hungry to learn and adapt to changing and new challenges, able to use own initiative and respond sensitively and calmly in pressure situations, keen to spot opportunities and seize them – NOT a clock watcher!

Things to consider:-

Some weekend and occasional evening work will be required

This role comes with fun, friendship, respect and amazing ‘highs’, but also some tough and emotionally draining days as well…this is the key worker ‘front line’!

Is there a potential for future employment?

YES!

EMPLOYER

Established in 2002 Hope Valley is a family run business specialising in everything for Horse and Rider. We pride ourselves on delivering quality brands at great value to our customers, whether in-store, at Show or here Online. Brands like Horseware, Shires, Ariat, Pikeur, Tredstep, Schockemohle, Mark Todd, Charles Owen, Joules, Musto and many many more. Most of our staff are keen Equestrians themselves and as a result understand the products that we sell. This expert knowledge and commitment to customer service is key to what we offer as an Online equestrian retailer.

Location; Staden Lane, Buxton

BRIEF OVERVIEW OF THE ROLE

To provide additional support to our growing customer service team. This includes dealing with a variety of customer queries, by phone and e-mail. Ensuring customer orders are processed quickly and efficiently. Maintaining stock systems. Managing the companies eBay account and assisting with the company TikTok account.

VACANCY DESCRIPTION 

1. Dealing with various queries by phone. For example:

General product enquiries
Customer order enquiries
New customer orders
Liaising with suppliers and couriers
Managing the office voicemail and ensuring messages are followed through in a timely manner.

2. Responding to various queries by e-mail:

Customer order enquiries
Supplier queries
General product enquiries

3. Managing customer orders within our main eBay account:

Cross-referencing orders between eBay and our back-office system
Ensuring all tracking numbers are entered.
Ensuring eBay orders are dispatched as quickly as possible and that customers are well informed of any issues or delays.
Responding to all eBay messages promptly

4. Input ideas for social media

Aid with the use of TikTok including generating and uploading videos
Having new and fresh ideas

Opportunity to work within the store and shows.

SKILLS REQUIRED 

A good level of IT skills; previous use of Microsoft applications would be an advantage.
Adaptability to a fast-paced environment.
Ability to manage own workload and prioritise work to meet the demands of the role.
To be confident when speaking to customers by phone and in person.
Excellent spoken and written English.

PERSONAL QUALITIES 

To be able to work within a team, polite, organised and reliable.

To be open-minded in how a job role can differ.

QUALIFICATIONS REQUIRED 

GCSE Maths & English grade 5 or above

FUTURE PROSPECTS 

There is good potential for permanent employment on successful completion of your apprenticeship.

WORKING WEEK 

Hours will be flexible between 8am and 5pm Monday to Friday. Working hours will include off the job training, such as college attendance.

WAGE

Apprenticeship rate, the possibility of earning more.

You will also be able to access the staff discount scheme.

TRAINING TO BE PROVIDED

Customer Service Practitioner Level 2

COLLEGE CAMPUS

Buxton

THINGS TO CONSIDER

Transport links to the area are limited. The nearest bus stop train station is about 20/25 minutes walk away – please carefully consider how you will get to work each day.

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Recruitment and Onboarding Coordinator (Bus Admin) - React Homecare, Buxton

Customer Service Apprentice - N Jenkins & Sons Ltd, Matlock

Customer Service Apprenticeship - Care for Feet

Telemarketing Support Officer (Customer Service Apprenticeship) - James Leighton Financial Services

Customer Service Apprentice - Knights Care (Abbey Court)

Customer Service Apprenticeship – Disco Bar (Leek) - Disco Bar (Leek)

Administration Apprentice - Buxton Medical Practice

Customer Service Apprentice - Hope Valley Saddlery, Buxton

Afternoon T Party

Open Day November 2021

Related Subject areas

If you would like to talk to someone at BLC just call 0800 074 0099
or you can email us an enquiry to enquiries@blc.ac.uk

Business, Management & Finance

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Apprentice Receptionist - Buxton Crescent Spa Hotel, Buxton

Jewellery store sales and Customer service assistant - Jantar, Buxton

Recruitment and Onboarding Coordinator (Bus Admin) - React Homecare, Buxton

Customer Service Apprentice - N Jenkins & Sons Ltd, Matlock

Customer Service Apprenticeship - Care for Feet

Telemarketing Support Officer (Customer Service Apprenticeship) - James Leighton Financial Services

Customer Service Apprentice - Knights Care (Abbey Court)

Customer Service Apprenticeship – Disco Bar (Leek) - Disco Bar (Leek)

Administration Apprentice - Buxton Medical Practice

Customer Service Apprentice - Hope Valley Saddlery, Buxton

Afternoon T Party

Open Day November 2021

Related Subject areas

If you would like to talk to someone at BLC just call 0800 074 0099 or you can email us an enquiry to enquiries@blc.ac.uk

If you would like to talk to someone at BLC just call 0800 074 0099
or you can email us an enquiry to enquiries@blc.ac.uk