Visitor Services Assistant Apprentice - Buxton Visitor Centre/Buxton Crescent Experience
Visitors Services Assistant Apprentice
The role of Visitor Services Assistant has two key customer-facing components which allows varied working and is ideal for those with excellent communication skills, an interest in heritage and the local area, and a passion for exceeding customers’ expectations. Dealing with admission tickets, selling retail items, plus much more.
Annual wage
£8,236.80
Drinks are provided whilst on duty (tea/coffee/water) You will also be provided with a fleece.
Working week
4 working days, usually 9.15am-4.45pm, 3 weekend days out of 8 appreciated – opportunities for evening work to assist with our varied event program. Working time will include time spent completing off-the-job training and college attendance. Exact shifts TBC
Total hours per week: 30 hours a week
Expected duration
18 Months
What will the apprentice be doing?
You will spend part of your time as a host in our visitor attraction: The Crescent Experience, engaging with guests and explaining various eras in Buxton’s 10,000-year history, helping adults and children with interactive elements and ensuring a safe enjoyable visit for all. The role also includes working in The Pump Room where you will deliver tourist information, sell retail items, and admission tickets and ensure stock is ordered and kept tidy.
- Dealing with enquiries
- Selling retail items and tickets
- Providing information around the visitor attraction
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner level 2 Apprenticeship standard. You will attend on-campus sessions every 6 weeks, college transport is available, have regular meetings with your college instructor-mentor in the workplace and complete off-the-job training as set by them.
You will also receive full job training including use of the EPOS and ticketing systems; full information on services and attractions available in the area; how to deliver a full guided tour of the visitor attraction and health and safety training.
If you have not already achieved maths and English qualifications to GCSE grade 4/C or Functional Skills level 2 it may be possible for you to study Functional Skills as part of your apprenticeship, please contact the college for more information.
What is the expected career progression after this apprenticeship?
There is potential for a permanent role and to progress to a level 3 apprenticeship.
Requirements and prospects
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Reliable
- A desire to learn
Qualifications
- GCSE or equivalent English (Grade 4/C or above) is desirable
- GCSE or equivalent Maths (Grade 4/C or above) is desirable
Things to consider
Ensure can commute to Buxton at all times of the year. We request staff to wear white shirts and black trousers with smart black shoes.
About the employer
Buxton Crescent Heritage Trust operates Buxton Visitor Centre and Buxton Crescent Experience, two essential places for visitors to the town. The Visitor Centre offers TouristInformation and a unique retail offering while the Crescent Experience is the perfect introduction to Buxton, its water and heritage. The Trust has a thriving events programme in the Pump Room and Assembly Rooms and offers a wide variety of educational activities and workshops.
Employer
Buxton Visitor Centre / Buxton Crescent Experience
Address
The Pump Room, The Crescent, Buxton, SK17 6BH
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
